FAQs

FAQ's

I Haven't Received an Order Confirmation?

All successful orders will receive a confirmation email within 30 minutes of order completion. Please check your junk/spam folder as email confirmations sometimes get tagged as Spam.

Please also check if the funds have been taken from the payment method you selected. If they haven't, your order may not have come through successfully.

If you still haven't received any information regarding your order please contact us.

Can I Change My Order After I've Placed It?

If your order has not already been processed we can do our best to make any changes. Contact us as soon as possible after placing your order and we can let you know your order Status, and wether any changes are possible.

I Put in the Wrong Delivery Address - Can I Change it?

Unfortunately we are unable to guarantee that we are able to amend the order. Once the order is dispatched there is a possibility that Australia Post can redirect it to the correct address.

To do this, simply sign up for a MyPost account (with the same email address you used to place the order), enter in your tracking number and you should have the option to redirect your order.

We encourage you to double check your delivery details before confirming payment.

Non-delivery due to an incorrect address will not be eligible for any compensation from Hunting Haven.

There is an Item Missing from My Order

Some of the items that we sell will be shipped from different warehouses, so you may receive multiple packages.

Selected items need to be ordered in from the supplier before we can ship them out, these items will be forwarded to you as soon as possible.

If any of your items are out of stock, or your order is facing a significant delay for some reason, you should receive an email or a phone call with further information.

If you require more details about the status of your order please don't hesitate to contact us.

My Order Hasn't Arrived Yet

If you have received confirmation that your order has been dispatched, please contact Australia Post on 137678, or track your order on the Australia Post Website.

Quite often your order may be Awaiting Collection at the Post Office and you have not been notified.

We know Australia Post are experiencing some delays - if your order is taking longer than you think it should, please check for updates on their website.

If you haven't received any confirmation, please contact us and we will resend your tracking details.

Can I Ship To a Work Address?

Yes, but please remember to include your Company name in the address. If your order is Return to Sender because of this, postage will be charged again to re-send.

What Happens if My Package Goes Missing?

Once parcels have left our warehouse via Australia Post, they are then the responsibility of Australia Post. Hunting Haven has no control over the package and is not legally responsible for lost or damaged goods.

Please ensure shipping details are kept in case further investigation is required.

For further queries or information please contact us.

Can I Exchange an Item?

Absolutely. We are committed to making our returns process as simple as possible.

Simply post your item back to us at 2a/225 Mann St, Armidale, NSW 2350, and include your Return Slip that came with your parcel, or a note detailing the items and sizes you would like to exchange for.

Please include your phone number, so if the item you require is not in stock we can contact you with an alternative.

We do not accept returns or exchanges on Clearance Items.

Can I Get a Refund?

If your item is not as expected, or is faulty in any way, we are happy to provide you with a refund.

Simply post the item back to us at 2a/225 Mann St, Armidale, NSW 2350 with the return slip from your original order, or a note explaining that you would like a refund.

All refunds will be processed using the original payment method.

We do not accept refunds on Clearance Items.

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